Face it! Not everyone likes walking down the high street, entering stores, dealing and interacting with store employees. E-commerce provides a less invasive environment.
Live chat features have been added to a lot of e-commerce sites, so that customers can speak with customer service directly, other methods of contact are also via email or social media i.e. Instagram, Facebook and twitter.
We thank the existence of e-commerce, because consumers can buy almost everything and anything at any time of the day from the click of a button. There’s beauty in visiting your high street shops from the comfort of your bed or sofa. It’s easy and you can shop however you want to shop with no one to bug you!