Help and FAQ

Order Helpline: 020-3002-9960

Help & Information

Thank you for visiting our help page. We hope to answer your query here, but if your question isn’t covered, give us a call on 08712 300 980 or email us at info@carrierbagshop.co.uk and we will be happy to help you.

About Carrier Bag Shop

Who is Carrier Bag Shop?
What does Carrier Bag Shop do to help the Environment?
How can I purchase with Carrier Bag Shop?
Do you supply bespoke printed bags?
Do you have a brochure of all your products?
Do you provide samples of your products?

Placing Orders

How do I add products I like to my shopping basket?
How can I amend my order in the basket?
Can I duplicate a previous order?
Can I have different billing and delivery addresses on my order?
How do I know if my order has been confirmed?
How do I know once my order has been dispatched for delivery
Where do I use my promotional code?

Payments

What are my payment options when placing an order?
What happens when I pay using a credit card or debit card?
How can I pay by cheque?
How can I pay by PayPal?
Can I supply a purchase order or pay on invoice?
Why will my AMEX payment not go through?
What do I do if my payment is refused?
VAT Exclusions

Changing An Existing Order

How can I amend an order that I have already placed?
How do I amend my delivery details after I’ve placed my order?
Can I cancel my order after it has been placed?
Will I be charged if I need to change the delivery address?

Returns

What should I do if I have received the incorrect items?
What should I do if I have ordered the wrong items?
What should I do if I have received a faulty/damaged item?
What should I do if there are items missing from my order?

My Account

How do I change my personal details?
How often will you send out newsletters?
I’ve forgotten my password, what do I do?
How do I change my password?
Where can I go to view my past orders?

Dispatch & Delivery

How can you be sure my payment is secure?
Are my personal details safe?
What is your privacy policy?

Security

What are your delivery charges and how do they work?
How do I track my order once it has been dispatched?
How do you send out my order and which courier do you use?
How do I change my delivery address once the goods have been sent?
How long will it take for my goods to be delivered?
My order hasn’t arrived, what should I do?
What happens if I miss the courier delivery?

Contact Us

Do you have a trade counter that we can visit?
How can we contact you by telephone?
How can we contact you by email?
Can I follow you on Twitter and Facebook?
Where can I read your Privacy Policies in full?
Where can I read your Terms and Conditions in full?
Where can I read your Delivery Terms and Conditions in full?