Internal Sales Advisor
North London (N18), N18 3HT
Permanent, Full Time
8:50 -17:30 Monday-Friday
Carrier Bag Shop has an exciting opportunity for an Internal Sales Advisor to join our team immediately based in Edmonton, North London, offering a salary of £18,000(£23,000 OTE) annum based. In return we offer benefits including Holiday Entitlement, Childcare Voucher Scheme, Training and Development opportunities,a Stakeholder Pension Scheme and Eye-Testing.
· Ensure all customer enquiries are quoted correctly and all customer requirements are identified.
· Create a rapport with customers and aim to ensure 100% customer satisfaction
· To send samples and supporting information to customers to help with the sale.
· To maintain relationships with existing customers, and regularly call them to find new enquiries.
· Ensure all walk-in customers are welcomed and managed accurately and efficiently
· Ensure all customer information is correctly logged within the system
· Manage and maintain customer issues and disputes on jobs.
· To achieve the team target on a monthly basis, as set out by the line manger
· To contribute to overall team spirit and help create a positive working environment for all members of staff
Required Knowledge and Experience:
· Understanding of what customer excellent customer service entails
· Experience in working in a customer service role
· Solid telephone communication skills
· Strong organisational skills
· Solid communication skills (verbal and written)
· Ability to manage time effectively and prioritise work
· Ability to find practical solutions to problems
· Naturally pays attention to detail without any loss of accuracy
· Able to work towards targets
· Must have a bubbly, friendly and positive demeanour
· Must be resilient, energetic, enthusiastic, have a 'can do' attitude and dynamism