Careers - Internal Sales Advisor

Internal Sales Advisor

North London (N18), N18 3HT

Permanent, Full Time

8:50 -17:30 Monday-Friday

Carrier Bag Shop has an exciting opportunity for an Internal Sales Advisor to join our team immediately based in Edmonton, North London, offering a salary of £18,000(£23,000 OTE) annum based. In return we offer benefits including Holiday Entitlement, Childcare Voucher Scheme, Training and Development opportunities,a Stakeholder Pension Scheme and Eye-Testing. 


Main Responsibilities:


·      Ensure all customer enquiries are quoted correctly and all customer requirements are identified.

·      Create a rapport with customers and aim to ensure 100% customer satisfaction

·      To send samples and supporting information to customers to help with the sale.

·      To maintain relationships with existing customers, and regularly call them to find new enquiries.

·      Ensure all walk-in customers are welcomed and managed accurately and efficiently

·      Ensure all customer information is correctly logged within the system

·      Manage and maintain customer issues and disputes on jobs.

·      To achieve the team target on a monthly basis, as set out by the line manger

·      To contribute to overall team spirit and help create a positive working environment for all members of staff


Required Knowledge and Experience:


·       Understanding of what customer excellent customer service entails

·       Experience in working in a customer service role

·       Solid telephone communication skills

·       Strong organisational skills

·       Solid communication skills (verbal and written)

·       Ability to manage time effectively and prioritise work

·       Ability to find practical solutions to problems

·       Naturally pays attention to detail without any loss of accuracy

·       Able to work towards targets

·       Must have a bubbly, friendly and positive demeanour

·       Must be resilient, energetic, enthusiastic, have a 'can do' attitude and dynamism