We're Raising Our Delivery Standards!
Simply order over £99 & get Free Super Saver Delivery to selected UK mainland addresses.
Do I qualify for free delivery?
We have now committed to our Free Super Saver Delivery service for all orders placed with a total goods value of above £99 (ex. VAT). It applies to selected mainland UK addresses, usually covering England, Wales and some Scottish address. Qualifying address will show the option at the checkout stage and be determined by our delivery partners.
Who will be delivering my goods?
All orders are normally sent using a "signed-for" courier service (Interlink / DPD). In certain circumstances we will also use a palletised delivery service depending on the size and weight of the products that you order (if goods are sent by pallet, the driver is not obliged to help unload the goods, however if you ask nicely, most are willing to help!). If your order is to be delivered by any method other than the methods previously mentioned, you will be notified before it is dispatched.
When will my goods arrive?
Super Saver Delivery means that goods will be dispatched within 3 to 4 working days though it is possible that the goods may arrive earlier. If you are not able to accept delivery within this time frame, please call our helpline on 020-3002-9960 to arrange an alternative delivery schedule. Any orders placed over the weekend will be processed on Monday (assuming it's not a Bank Holiday) and be treated as if they were placed on that day.
Got a question or need help? Call us on 020-3002-9960 and we'll be happy to assist you.
Rest Assured, Your Satisfaction Comes First!
We provide a 28 day Money Back Guarantee on all online orders.
To ensure our customers can buy with total confidence, we offer a 28 day Money Back Guarantee on all our stock packaging products.
If you aren't 100% satisfied with your order, then simply return the undamaged goods within 28 days. Once we have the goods back, we'll issue a refund to you.
Terms Apply As Below:
1. Please provide the invoice / order number along with the goods when you send them back.
2. This does not affect your statutory rights.
3. Goods must be returned undamaged, in full working order and in its original packaging.
4. This money back guarantee does not include the P&P charge.
5. You are responsible for the return carriage to us.
Carrier Bag Shop
Hastingwood Trading Estate
35 Harbet Road
Tel: 0203 002 9960
Opening hours: Mon-Fri 9:00 - 17:30
Fax: 08712 300 981