Help & Information

Frequently asked questions

Thank you for visiting our help page. We hope to answer your query here, but if your question isn’t covered, give us a call on 08712 300 980 or email us at info@carrierbagshop.co.uk and we will be happy to help you.

About Carrier Bag Shop

Who is Carrier Bag Shop?
What does Carrier Bag Shop do to help the Environment?
How can I purchase with Carrier Bag Shop?
Do you supply bespoke printed bags?
Do you have a brochure of all your products?
Do you provide samples of your products?

Placing Orders

How do I add products I like to my shopping basket?
How can I amend my order in the basket?
Can I duplicate a previous order?
Can I have different billing and delivery addresses on my order?
How do I know if my order has been confirmed?
How do I know once my order has been dispatched for delivery
Where do I use my promotional code?

Changing An Existing Order

How can I amend an order that I have already placed?
How do I amend my delivery details after I’ve placed my order?
Can I cancel my order after it has been placed?
Will I be charged if I need to change the delivery address?

Returns

What should I do if I have received the incorrect items?
What should I do if I have ordered the wrong items?
What should I do if I have received a faulty/damaged item?
What should I do if there are items missing from my order?

Payments

What are my payment options when placing an order?
What happens when I pay using a credit card or debit card?
How can I pay by cheque?
How can I pay by PayPal?
Can I supply a purchase order or pay on invoice?
Why will my AMEX payment not go through?
What do I do if my payment is refused?
VAT Exclusions

Security

How can you be sure my payment is secure?
Are my personal details safe?
What is your privacy policy?

My Account

How do I change my personal details?
How often will you send out newsletters?
I’ve forgotten my password, what do I do?
How do I change my password?
Where can I go to view my past orders?

Dispatch & Delivery

What are your delivery charges and how do they work?
How do I track my order once it has been dispatched?
How do you send out my order and which courier do you use?
How do I change my delivery address once the goods have been sent?
How long will it take for my goods to be delivered?
My order hasn’t arrived, what should I do?
What happens if I miss the courier delivery?

Do you have a trade counter that we can visit?
How can we contact you by telephone?
How can we contact you by email?
Can I follow you on Twitter and Facebook?
Where can I read your Privacy Policies in full?
Where can I read your Terms and Conditions in full?
Where can I read your Delivery Terms and Conditions in full?